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My phone number has changed
- Contact Fiona support and request to update your phone number to your user account. You will receive a new activation link.Update your remote access commitment and contact Research Services. Research Services will ask FIONA support to send a new Duo activation link to you.
Account is locked
- Error message: "Your account has been locked out due to excessive authentication failures. Please contact your administrator." The account lock is usually due to too many login attempts. The locked account usually opens within 20 minutes. If the account does not open within 20 minutes, contact Fiona support.
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