Information about disruptions in FIONA is available on our website:


Initial steps to try if FIONA is not working

  • Log out of FIONA using the Sign Out button (do not disconnect!). The Sign Out button can be found in the bottom left corner of the Windows Start menu, behind the "character" icon. Once you have logged out of FIONA, log back in.
  • Ensure you are connected to your organization's network via a VPN connection.
  • Try logging into FIONA using a different browser. Supported browsers are Chrome and Firefox. (Note: Valtion Tunnistuspalvelu does not work in Firefox)
  • Try logging into FIONA in incognito mode or clear your browser cookies.

  • Duo Security Multi-Factor Authentication (MFA) may lock after several failed login attempts. The automatic lock will open after 20 minutes.

    If your FIONA credentials' have not yet been activated, please contact the Research Services (tutkijapalvelut@stat.fi). In your message, please include your FIONA project's project code (e.g. a01) (you can ask this code from the principle investigator of your project).

I can't access the fiona.stat.fi site where you log into FIONA

  • Are you trying to log in from a different IP address than the one you have reported? Make sure you are logging in from the network whose IP address you have reported.
  • Either the provided IP address is a private IP or it is a single address from a broader organizational network area, in which case it may vary within the area. In both cases, it is advisable to ask your organization's IT support what the correct IP address is to be forwarded so that the firewall opening can be done. Either a single public IP address or the entire network area's IP address will be provided, depending on which problem is at hand.
  • You can check your IP address on the site: https://apps.csc.fi/myip/
  • If these measures do not help, contact Fiona support. In your message, describe the measures you have taken and include any screenshots of the error.
  • On the Windows side of FIONA, there are buttons Disconnect and Sign out. We recommend using the Sign Out button and waiting for the logout to complete, i.e., the page has fully loaded before closing the browser. The Disconnect button is used when leaving jobs running in FIONA.

DuoMobile activation link does not work

  • The activation link is valid for 7 days. Contact Fiona support and request a new link.

My phone has changed

  • Contact Fiona support and request a new Duo activation link.

My phone number has changed

  • Contact Fiona support and request to update your phone number to your user account. You will receive a new activation link.

Account is locked

  • Error message: "Your account has been locked out due to excessive authentication failures. Please contact your administrator." The account lock is usually due to too many login attempts. The locked account usually opens within 20 minutes. If the account does not open within 20 minutes, contact Fiona support.

Login page does not open

  • Error message: e.g., "400 bad request header field too long". Ensure you are using your organization's network (VPN). Try logging in with another browser or via the eta2.csc.fi page. Supported browsers are Chrome and Firefox. (Note: Valtion Tunnistuspalvelu does not work in Firefox). First, try restarting the entire browser and then logging into FIONA in incognito mode or delete cookies from your browser. If these measures do not help, contact Fiona support. Describe the measures you have taken in your message.

FIONA is stuck in 'Signing Out' view

  • Logout is stuck. This may happen, for example, if the browser is closed before the page has fully loaded after logging out. Contact Fiona support to complete the logout.

Program freezes or memory runs out

  • Log out of FIONA using the Sign Out button (do not disconnect). The Sign Out button can be found in the bottom left corner of the Windows Start menu, behind the "character" icon. Wait until the logout is complete and log back in. This will end the entire session and often helps if temporary files are the cause of the freeze/memory loss.
  • You can check the computer's resource usage from the Task Manager's Performance and User tabs (Windows menu → Task Manager) during analyses.
    • This way you can see if the machine is running out of memory and how much each user consumes resources. As a rule of thumb if a user is disconnected and doesn't use any CPU they most likely can free the memory they have consumed by saving their work and logging out.
  • This way you can see if the computer's memory is running out and how much each user is consuming resources.
  • Ensure there is space on the C drive. Always use the Work drive for saving, as filling the C drive slows down the computer and prevents updates from going through during maintenance breaks.
  • If these measures do not help, contact Fiona support. Describe the measures you have taken in your message.

Maintenance has made corrections or updates to my remote access environment, but the changes have not been applied or taken effect.

  • Ensure that you have disconnected or logged out of the remote access environment after receiving a response from maintenance that corrections or changes have been made. Some changes do not take effect during a session, so often re-logging into the environment is necessary for the changes to take effect. If problems persist after re-logging, report the issue again to Fiona support.

How can I recognize that a message from Duo Mobile is legitimate and not a phishing message?

  • The sender of the message will appear as DUOSEC. CSC does not send other text messages from the service. Duo Mobile only sends an activation message when the service is being set up. If you receive a suspicious message, do not click on the links in the message.

I received a login notification on my phone even though I was not on the computer, which was suspicious. Therefore, I did not approve the login. What happens if I report a false login notification?

  • Maintenance receives a notification of incorrect MFA authentication requests in the system. Maintenance will verify in these cases whether the user has made the report and confirm the reason. All cases are verified, and suspicious requests should be reported. After the inquiry, maintenance will examine the logs for certainty and follow up with a ticket if anything suspicious is found. The most common reason for these is that remote access has "stuck" and started sending Duo requests to the user by itself.

Maintenance requests a screenshot of the error situation in case of a problem, but the instructions state that screenshots should not be taken. What should I do?

  • Screenshots of problem situations and error messages can be taken to better advance the investigation. You can take a screenshot but ensure that no sensitive information is visible in the background. If the image contains personal data, please redact it before sending the image.

Is it possible to enable dual monitor support in FIONA?

  • Due to browser limitations, dual monitor support cannot be implemented. Currently, the only way to use two monitors is to stretch the browser window across both screens when using them in a combined view.

Is it possible to expand the available keyboard commands? For example, the ALT+TAB command would be a nice addition.

  • Currently, commands like ALT + TAB do not work in the remote access environment because the command is reserved for the local computer's operating system. All keyboard commands that are not reserved for the operating system or internet browser should work normally in the remote access environment.

When switching screens, the image resolution does not scale with it, and the image remains pixelated, and the remote desktop resolution remains poor on a large screen.

  • With the ctrl + shift + alt keyboard command, you can open the remote access environment settings and check the box for automatically fit to browser window in the display section.

How can I change the screen settings?

  • The ctrl + shift + alt key combination opens the settings.

Fiona remote desktop resolution remains poor on a large screen.

  • With the ctrl + shift + alt keyboard command, you can open the remote access environment settings and check the box for automatically fit to browser window in the display section. If changing this setting does not help, contact Fiona support.

How to recognize a private IP address?

  • Private IP addresses all that start with:

    • 10.0.
    • 192.168.
    • or are between:
    • 172.16.0.0 - 172.31.255.255
    • 224.0. - 239.2

Installing additional software in FIONA.

  • Installing software not included in the basic package is customization work, i.e., additional billable work. Billing is based on the hours worked. Any licenses required for new software are the responsibility of Statistics Finland, as well as ensuring that the software works in a closed environment without an internet connection.

  • When a customer wants to order software installation, Research Services are included in the communication thread because Statistics Finland needs to know if the work is done and proceeds to billing. Possibly, the software must also be approved by Statistics Finland's information security.

Installing packages in software.

  • New packages require Information Security approval, but most Stata, R, and Python packages can be installed by users themselves according to the instructions. Requests for the installation of approved software packages can be sent to Fiona support.

The application (SPSS/SAS) notifies the user that the application's license is expiring.

  • Applications automatically notify of the approaching license expiration, but this does not affect users, as existing application licenses are renewed according to the contract cycle.


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