Service Hours
Support is available on weekdays (Monday–Friday) from 8:30 AM to 4:00 PM.
Support Categories and Response Times
Support requests are categorized based on their criticality into the following levels. The classification is made by the service provider based on the information received.
- Critical: Response within 4 hours
- Normal: Response within 2 business days
- Low: Response within 5 business days
Response time refers to the time within which the first reply or action is initiated — it does not necessarily mean the issue will be fully resolved within that time.