Minutes of proceedings in Congress Room 2
10.6.2020
3:15 pm - 4:30 pm
IT Leaders 1 (#12, #45, #74) (Harald Gilch, Maikki Sykäri, Pekka Kähkipuro)
This session consists of three short presentations followed by a Q&A/discussion session sharing practical experiences of university digitalisation from an IT leader perspective.
Harald Gilch, HIS – Institut für Hochschulentwicklung: Survey on the Status of Digitization at German HEI
- Harald Gilch presented findings of the "Digitization of Universities" survey
Maikki Sykäri, University of Helsinki: HelsinkiUNI DigiHUB – space for creating digital services
- DigiHub is both a mental as well as a digital space
- DigiHub fosters efficienct and better quality in development
- In DigiHub people develop new digital services
- Physical tools as well as methods (picture by Gatner)
- Communities of practice are the key
Q&A
Regarding the experiments you carry out, what process do you use to agree which should go ahead? Are they chosen centrally, or by each separate team?
- Selected by each individual teams separately
Increase in speed with solutions with this way of working?
- No hard data yet to support this
Do you have any examples of the types of experiments that have been fully implemented?
- 5 years ago, NB experiment where in two week spring a system was set up for the research teams to create their own website. Also, service designers use experiments a lot.
11.6.2020
Pekka Kähkipuro, Brunel University London & Ravi Prakash, Adept Thinking: Maximising benefits from ICT in Federated/Hybrid organisation models and balancing the roles of CIO & CPO function in Higher Education
- Complexity of business drives ICT organizations and various structural changes
- Dimensions affecting ICT organizations: Business alignment and agility, Managing complexity and balancing conflicting requirements, Standardisation, Managing heterogeneity.
- The more diverse the organization is, the more federation is needed
- Processes and tools need to support data protection
- Close relationship between CIO and CPO
Q&A
The benefits of centralization - do not try to be the specialist in everything
Following on from what you have just said, how do you ensure speed of delivery, while mitigating risk?
- Question of speed is always an issue. We need to find to the right battle rhythm. Portfolio management crucial here - what are the most important elements: speeding up the process for them, and slowing it for others.
Plenary 2: Service maturity and digital skills
https://www.eunis.org/eunis2020/sessions/plenary-2-service-maturity-digital-skills/
Resource sharing a key need , but the tools to do this vary
Q&A
In comparison to 10-15 years ago how tolerant do you now find HE departments are to much faster iterative change, where the delivery won’t necessarily meet all goals for everyone but is an ever-changing and adapting roadmap, and at times may fail? Is tolerance increasing within communities and senior management?
- Tolerance might have not increased but the maturity of understanding probably has.
- Implementation is never finished, you get benefits but it's never ready.
Migration into new ERP? How do move into a new migration when a great deal of work has been done, when it's not a clean start, but there's a messy infrastructure.
- Understanding what you have is the first thing. Understanding if you need something new. If you have a well working infrastructure, you should not change it. If there is a clear need for change, then you need to go with it, even with a complex infrastructure.
12.6.2020
12-13 Suomen aikaa